PortföyGPT
Help & FAQ
Frequently asked questions about PortföyGPT and their answers.
Help & Frequently Asked Questions
Below are answers to the most common questions about PortföyGPT. Click a question to expand its answer. If you cannot find what you are looking for, email us at info@prismindmedia.com.
Important: PortföyGPT is a portfolio tracking and information app. It is not a brokerage, bank, or investment advisor; it does not place trade orders and does not provide investment advice. See the Disclaimer for details.
Getting Started
What is PortföyGPT?
PortföyGPT is a portfolio management app that lets you bring your investments across different asset types into a single screen and track them with up-to-date prices. You enter your holdings yourself; the app shows their current value, profit/loss, and allocation.
Which assets can I track?
You can track Borsa Istanbul (BIST) and US market stocks, cryptocurrencies, currencies (FX), gold, and investment funds in one portfolio.
Is the app free?
Yes, basic portfolio tracking is free. Some advanced features are part of the Premium subscription (see the Premium section below). The free version may show ads.
Which devices are supported?
The app runs on iOS and Android devices (phones and tablets).
Account and Sign-In
How do I sign up?
You can create an account with Apple, with Google, or with an email and password. You can also start as a guest without creating an account.
What happens to my data if I use guest mode?
In guest mode your portfolio is kept in a session tied to your device. When you switch to an account with Apple, Google, or email, your existing portfolio data is automatically migrated and linked to your account. This secures your data permanently and lets you access it on every device you sign in on.
I forgot my password. What should I do?
Use the "Forgot password" link on the email sign-in screen. A reset link will be sent to your registered email address.
Can I access the same portfolio on multiple devices?
Yes. When you sign in with your Apple, Google, or email account, your portfolio is tied to your account and appears on every device you sign in on.
How do I delete my account?
You can delete your account from Settings. When your account is deleted, data that is not subject to a legal retention obligation is deleted, destroyed, or anonymized within 30 days.
Using Your Portfolio
How do I add an asset to my portfolio?
From the portfolio screen you can add a new asset and enter your quantity and average cost for it. The app calculates the current value and profit/loss using up-to-date prices.
How often are prices updated?
Prices are updated every 15 minutes during the trading hours when the relevant market is open. Outside trading hours, the last traded price is shown.
How is profit/loss calculated?
Profit/loss is based on the difference between the average cost you entered and the current price. Assets in different currencies are converted to your selected display currency at the current rate and reflected in your total portfolio value.
Can I change the display currency?
Yes. You can choose your preferred currency in Settings; all values and totals are shown in that currency.
Can I set price alerts?
Yes, you can set price alerts for the assets you follow and receive a notification when your target level is reached.
Can I export my portfolio?
Yes. Premium subscribers can export their portfolio data as an Excel (.xlsx) file.
AI Analysis
What is the AI analysis?
It is an optional feature. When you give consent, your portfolio contents are sent to an AI service and a general, informational assessment of your portfolio is generated.
Is this investment advice?
No. The AI analysis is for general information only. It is not investment advice, a buy/sell recommendation, or personalized financial guidance. You alone are responsible for your investment decisions.
Where does my data go for the analysis?
Before you use the AI analysis for the first time, we ask for your explicit consent. When you consent, your portfolio contents are sent to the AI service provider (located outside Turkey) that generates the analysis. If you do not consent, you can continue using all other features of the app. See the Privacy Policy for details.
How many times can I use the AI analysis?
The free version includes a limited number of AI analyses. With a Premium subscription you get more analyses.
Is the AI analysis always correct?
No. AI outputs may contain errors, omissions, or out-of-date information. Before making important decisions you should verify the information yourself and, if needed, consult a qualified professional.
Premium and Subscription
What does Premium include?
The core of the app is free to use. A Premium subscription unlocks advanced features such as:
- Ad-free experience
- Additional portfolios
- Detailed Excel (.xlsx) export
- More AI analyses
How much is Premium?
49.99 TRY per month (about 1 USD) or 699.99 TRY per year. Prices may vary by country and current exchange rate. The current price is always shown on the purchase screen and the store page.
How does the subscription renew?
Subscriptions renew automatically at the end of each period. To stop renewal, cancel your subscription using the steps below.
How do I cancel my subscription?
Subscription billing is handled by the Apple App Store or Google Play; cancellation is done through the store:
- iPhone: Settings > [your name] > Subscriptions > PortföyGPT > Cancel Subscription.
- Android: Google Play > Profile > Payments and subscriptions > Subscriptions > PortföyGPT > Cancel subscription.
After cancellation you keep Premium features until the end of the current period.
How do I move my subscription to a new phone?
Use "Restore purchases" on the purchase screen. When you sign in with the same Apple or Google account, your Premium status is restored.
Can I get a refund?
Refunds are subject to Apple's and Google's refund policies and are requested through the relevant store.
Notifications and Settings
How do I turn notifications on or off?
You can manage your notification preferences in the Notifications section of Settings.
Can I protect the app with biometrics?
Yes. From Settings you can enable Face ID or fingerprint lock to protect access to the app.
Can I change the theme and language?
Yes. From Settings you can choose a light or dark theme and switch between Turkish and English.
Privacy and Security
Is my data safe?
Your data is encrypted in transit (TLS), protected by server-side access controls, and sensitive data is stored on the device using secure storage. See the Privacy Policy for details.
Do you access my bank or brokerage account?
No. PortföyGPT does not connect to your bank or brokerage accounts and does not trade on your behalf. You enter your portfolio information yourself.
Do you sell my data?
No. We do not sell your personal data to third parties for marketing.
How do I exercise my data protection (KVKK) rights?
To exercise your rights regarding your personal data, follow the application methods in the Privacy Policy or write to info@prismindmedia.com.
Ads
Why am I seeing ads?
The free version may show ads. You can remove ads by subscribing to Premium.
Can I turn off personalized ads?
On iOS, we ask for your permission for personalized ads (App Tracking Transparency). If you do not grant permission, ads are not personalized; this does not affect your use of the app. You can change the permission anytime in your device settings.
Troubleshooting
Prices are not updating.
Check your internet connection and refresh the app. If the issue persists, close and reopen the app.
I cannot sign in.
Check your internet connection. If you sign in with email, verify your email and password and reset your password if needed. If you use Apple or Google, make sure you are signed in with the right account.
I bought Premium but it is not recognized.
Use "Restore purchases" on the purchase screen and make sure you are signed in with the Apple or Google account you used for the purchase.
I found a bug or a missing price.
Contact us at info@prismindmedia.com. Telling us the asset and screen you saw helps us assist you faster.
Contact
For questions, feedback, and support: info@prismindmedia.com
Related documents:
- Privacy Policy and KVKK Disclosure
- Terms and Conditions
- Cookie Policy
- Disclaimer
PortföyGPT is offered by PRISMIND MEDIA TEKNOLOJİ YAZILIM BİLİŞİM DANIŞMANLIK A.Ş.